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Technical Support Executive

Location: San Francisco, CA / Palo Alto, CA
Salary: DOE $100k + Bonus and Benefits



Leading technology investing firm are looking to hire FT.  A new position due to growth you will work within a small and collabrative team and respond to user requests for service and determine the nature and extent of technical support needed for issues with PCs, Macs, mobile/tablet devices and other IT related equipment.

Install, configure, maintain and troubleshoot a wide range of PC software applications. Perform hardware/software upgrades to existing computer equipment as needed.

Sustain working knowledge of end user hardware and software.

Participate in 24×7 on call rotation.

Conduct installation of systems and resolve problems at the homes of key employees.



  • Technical knowledge of the techniques and procedures of Microsoft Windows 7/8/10, Microsoft Office ’13/’16 and Apple OSX / iOS.
  • Basic networking knowledge (TCP/IP, DNS, routing, subnetting).
  • Experience with remote access technologies (VPN, terminal services, team viewer).
  • Must possess sufficient analytical skills to assess problems or unusual situations and develop solutions.
  • The ability to perform all of the duties of the position independently, efficiently and effectively.
  • Strong communication and training skills with the ability to communicate technical information to non‐technical users.
  • Demonstrated success in a leadership position within an IT support team.

Role Requirements:

  • B.A./B.S. degree in computer science or related discipline; or the combination of education and relative experience
  • Relevant certifications (MCP, Network+, Security+, A+)
  • 3‐5 years help desk experience (preferably with private equity / hedge funds).
  • 3‐7 years Windows and Microsoft Office experience
  • Extensive experience in customer service (C‐level employees)
  • Experience with Help Desk ticketing systems
  • The ability to stand, walk and manipulate (lift, carry, move) light to medium weights of 10 ‐ 50 pounds.