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Technical Support Engineer

Location: San Francisco
Salary: DOE - $60k-$100k base + Bonus + benefits



Fast-growing technology firm focused on developing and delivering cloud-based IT Services to Investment firms. Continued growth due to success.

Looking for driven, energetic, independent and motivated people to join a collaborative and highly successful team. Strong customer service skills are essential, working directly with clients.

Duties and Responsibilities:

(includes the following, but other duties may be assigned as required)

  • Provide client support and technical issue resolution via E-Mail, phone (remote support) and onsite visits.
  • Configuration of equipment software applications.
  • Provide training to clients in the use of our Citrix services and VPN connectivity for remote access.
  • Fundamental knowledge of Client/Server, Active Directory and Operating System technologies to identify and correct issues in client computer systems.
  • Maintain client hardware including PC and Mac workstations and laptops, printers/scanners, mobile devices and tablets.
  • Perform lifting 25lbs to 50lbs. for short periods of time.

Key skills required:

  • Ability to work independently and efficiently to meet deadlines.
  • Ability to assess and prioritize work in a fast paced environment.
  • Self-motivation, detail-oriented and organized manner.
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
  • Experience supporting: Windows, Office, Active Directory, Citrix, Networks, Mobile Devices


  • Competitive base salary
  • Performance bonus
  • Employer Contributed 401K Plan
  • Healthcare Benefits & Corporate Discounts
  • Excellent career growth potential