Technical Support Engineer

(Includes the following, but other duties may be assigned as required)

Provide client support and technical issue resolution via E-Mail, phone (remote support) and onsite visits.
Configuration of client equipment to connect to network and/or domain resources run necessary financial software and misc. applications.
Provide training to clients in the use of our Citrix services and VPN connectivity for remote access.
Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems.
Maintain client hardware including PC and MAC workstations and laptops, printers/scanners, mobile devices and tablets.
Ability to manage/troubleshoot hardware (video cards, USB & peripheral devices and drivers).
Ability to troubleshoot Activesync, BES and other mobile device technologies.
Publish/Manage Citrix applications.
Light Server administration.
Create/Manage Active Directory accounts, groups & permissions.
Install, configure & manage print queues.
Manage domain services & policies.
Troubleshoot DNS, DHCP and TCP/IP issues.
Perform lifting 25lbs to 50lbs. for short periods of time.

Skills and experience required include:

Ability to work independently and efficiently to meet deadlines.
Ability to promptly answer support related email, phone calls and other electronic communications.
Experience with Bloomberg, Markit, Capital IQ, Thompson Reuters and other market data software.
Ability to assess and prioritize work in a fast paced environment.
Ability to manage resources both laterally & vertically.
Self-motivated, detail-oriented and organized.
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

Qualifications:

Some college or degree a plus.
Min 2 years’ experience in a relevant field.
GREAT ATTITUDE, team player always willing to pitch in and take on new tasks.
Proactive/flexible nature – if you see something that can be improved, suggest it.

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