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Technical Support Engineer

Location: Midtown Manhattan, NYC
Salary: $75k-$100k Base + Bonus & Benefits



(Includes the following, but other duties may be assigned as required)

  • Provide client support and technical issue resolution via E-Mail, phone (remote support) and onsite visits.
  • Configuration of client equipment to connect to network and/or domain resources run necessary financial software and misc. applications.
  • Provide training to clients in the use of our Citrix services and VPN connectivity for remote access.
  • Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems.
  • Maintain client hardware including PC and MAC workstations and laptops, printers/scanners, mobile devices and tablets.
  • Ability to manage/troubleshoot hardware (video cards, USB & peripheral devices and drivers).
  • Ability to troubleshoot Activesync, BES and other mobile device technologies.
  • Publish/Manage Citrix applications.
  • Light Server administration.
  • Create/Manage Active Directory accounts, groups & permissions.
  • Install, configure & manage print queues.
  • Manage domain services & policies.
  • Troubleshoot DNS, DHCP and TCP/IP issues.
  • Perform lifting 25lbs to 50lbs. for short periods of time.

Skills and experience required include:

  • Ability to work independently and efficiently to meet deadlines.
  • Ability to promptly answer support related email, phone calls and other electronic communications.
  • Experience with Bloomberg, Markit, Capital IQ, Thompson Reuters and other market data software.
  • Ability to assess and prioritize work in a fast paced environment.
  • Ability to manage resources both laterally & vertically.
  • Self-motivated, detail-oriented and organized.
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.


  • Some college or degree a plus.
  • Min 2 years’ experience in a relevant field.
  • GREAT ATTITUDE, team player always willing to pitch in and take on new tasks.
  • Proactive/flexible nature – if you see something that can be improved, suggest it.